1. Overview

We are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we offer a 14-day return policy. Unfortunately, we cannot offer refunds or exchanges for items returned beyond 14 days from the date of purchase.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

2. Non-Returnable Items

Please note that certain products are excluded from our return policy, including:

• Perishable goods (e.g., food, flowers, newspapers, magazines)

• Intimate or sanitary products

• Hazardous materials or flammable liquids and gases

• Gift cards

• Downloadable software

• Select health and personal care items

3. Proof of Purchase

All returns must be accompanied by a valid receipt or proof of purchase. Please do not send items directly to the manufacturer.

4. Partial Refunds

Partial refunds may be granted under the following circumstances:

• Books with evident signs of use

• Opened CDs, DVDs, software, video games, or vinyl records

• Items not in their original condition, damaged, or missing parts for reasons not attributable to our error

• Items returned more than 14 days after delivery

5. Refunds Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe.

6. Delayed or Missing Refunds

If you have not received your refund, please:

1. Check your bank account.

2. Contact your credit card provider — processing times may vary.

3. Contact your bank — there is often a processing period before refunds are posted.

If you have completed these steps and still have not received your refund, please contact us at {email address}.

7. Sale Items

Only regularly priced items are eligible for refunds. Sale items are non-refundable.

8. Exchanges

We only replace items that are defective or damaged. To request an exchange for the same item, please contact us at {email address} and send your item to:

{physical address}

9. Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the return is received, a gift certificate will be issued.

If the item was not marked as a gift or shipped to the purchaser first, the refund will be processed to the original purchaser.

10. Shipping Returns

To return an item, please mail it to:

{physical address}

Please note:

• Customers are responsible for return shipping costs.

• Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted.

• We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned items.

11. Contact

For any questions regarding returns or refunds, please contact our Customer Service team at {email address}.