1. Company Profile

KomfortKlima is a sole proprietorship (free trade business) located in the beautiful landscape of Hochenegg in Styria specializing in the sale of air conditioning systems and electronic products. Our mission is to provide high-quality products along with reliable and customer-oriented service focusing on long term solutions.

2. Values and Principles

Customer Satisfaction: Our customers are our top priority. We offer honest advice, transparency, and technical expertise. 

Quality: We sell only tested products from trusted manufacturers, with a focus on energy efficiency and environmental standards. Quality is not an act, it is a habit. 

Responsibility: We act sustainably, both in handling our products and in managing resources. 

Fairness: We maintain respectful and fair interactions with customers, suppliers, and team members alike.  

3. Products and Services

At KomfortKlima, we specialize in providing high-quality climate control solutions for both residential and commercial clients. We offer a carefully selected range of air conditioning systems (split units, portable units, central systems), heat pumps, and accessories designed to ensure maximum indoor comfort all year round. 

We also offer: 

Consultation on energy-efficient solutions 

Referral to external professionals for installation and maintenance 

Technical support and warranty handling 

4. Customer Service and Warranty

All new products come with the legally required warranty. 

Warranty services follow the terms and conditions of the respective manufacturers. 

Returns and complaints are processed promptly and customer-friendly according to our General Terms and Conditions (GTC). 

5. Data Protection and Privacy (GDPR)

The protection of personal data is of utmost importance to us. We process data strictly in accordance with the European law and applicable data protection law called General Data Protection Regulation (GDPR). We do not share customer information with third parties unless required by law or necessary for contract fulfillment. 

6. Sustainability and Environment

At KomfortKlima our mission is to create the perfect indoor climate—not only for our customers, but also for the planet. We recognize the importance of environmentally responsible practices in every part of our business. Therefore, sustainability is deeply embedded in our operations, from product selection to packaging and disposal. 

• Energy-Efficient Products: We prioritize and actively promote the sale of air conditioning systems and electronics that are energy-efficient and climate-friendly. All offered products are selected based on performance, longevity, and environmental impact. Where possible, we recommend models with high energy efficiency ratings (e.g., Energy Class A++ or higher) to help customers reduce their carbon footprint and lower energy costs.
• Sustainable Packaging: We strive to minimize packaging waste by using recyclable materials and reusing shipping and storage packaging wherever feasible. We also encourage our customers to return packaging for proper recycling or reuse.
• Responsible Disposal and Recycling: In compliance with local and international environmental regulations, we offer proper disposal or take-back of old electrical and electronic equipment (WEEE compliance). Customers can return used devices, which we ensure are disposed of through certified recycling partners.
• Resource Efficiency in Operations: Our logistics, warehousing, and administrative operations are continuously reviewed and optimized for energy and resource efficiency. This includes low-energy lighting, reduced paper use, and efficient transportation planning.
• Environmental Awareness: We aim to raise awareness among customers and partners about climate-conscious purchasing, usage, and maintenance of devices. Our team is trained to offer guidance on how to get the most out of your air conditioning and electronics in the most eco-friendly way. 

By choosing KomfortKlima, customers contribute to a healthier indoor climate and a more sustainable global environment.

7. Code of Conduct for Employees

Friendly and professional behavior towards customers. 

Punctuality, reliability, and careful handling of goods and devices. 

No sale or installation of untested or illegal products. 

Compliance with all legal regulations and internal procedures.

8. Validity and Amendments

This policy is effective as of [Here would be the date] and applies to all areas of our business. Changes or additions will be communicated in writing.