🛒 General Purchase Questions

1. What types of air conditioning systems do you offer?

We offer a variety of solutions including split systems, multi-split systems, mobile air conditioners, and commercial HVAC units. Each is designed to suit different room sizes and requirements.

 

2. Do you also sell heat pumps?

Yes, we offer both air-to-air and air-to-water heat pumps for residential and commercial use, including highly energy-efficient models.

 

3. How do I know which system is right for my space?

We provide personalized consultations based on room size, insulation, usage habits, and energy efficiency goals to help you choose the ideal system.

 

4. Are your products energy-efficient?

Absolutely. We focus on modern, energy-efficient units that meet or exceed EU energy labeling standards, helping you save on electricity and reduce environmental impact.

 

5. Do your prices include installation?

Unless stated otherwise, installation is not included in the product price. We offer professional installation services upon request and provide transparent quotes.

 

⚙️ Installation & Setup

6. Do you offer installation services?

Yes, we work with certified technicians who can install your system professionally and safely.

 

7. How long does installation take?

Typical residential installations take 1–2 days, depending on the system and site conditions.

 

8. Do I need planning permission for installation?

In most residential settings, you don’t. However, for some external units or listed buildings, local regulations may apply. We’re happy to advise.

 

9. Can I install the unit myself?

We do not recommend self-installation unless you are a licensed HVAC professional, as improper installation can void warranties and pose safety risks.

 

🔁 Use, Maintenance & Support

10. How often does my air conditioning system need servicing?

We recommend a professional maintenance check at least once a year to keep the system efficient and ensure a long lifespan.

 

11. Can I get replacement filters or spare parts from you?

Yes. We stock common replacement parts and filters for all products we sell.

 

12. What should I do if my system isn’t cooling/heating properly?

First, check filters and settings. If the issue persists, contact our customer service—we’re happy to diagnose the issue or arrange a technician visit.

 

13. Do your systems also purify the air?

Many of our units come with advanced filters that reduce dust, allergens, and odors. Please check product specs or ask us for recommendations.

 

♻️ Sustainability & Environment

14. What happens to my old air conditioning unit or heat pump?

We offer disposal or take-back services in line with EU WEEE regulations. We ensure old units are recycled or disposed of responsibly.

 

15. Are your systems environmentally friendly?

Yes. We promote the use of systems with low-GWP refrigerants and high SEER/SCOP values to reduce environmental impact.

 

16. Do your heat pumps qualify for government incentives or subsidies?

In many regions, yes. We’ll gladly help you check eligibility and prepare necessary documentation.

 

🛡️ Warranty, Returns & Support

17. What warranty do your products come with?

Most products include a 2–5 year manufacturer’s warranty. Extended warranties may be available depending on the brand.

 

18. What’s your return policy?

Uninstalled products in original packaging can usually be returned within 14 days. Please check our full return policy or contact us for details.

 

19. Who do I contact in case of a defect or problem?

Our support team is your first point of contact. We’ll coordinate repairs, replacement parts, or warranty claims on your behalf.

 

20. Do you offer customer service after purchase?

Yes. We’re committed to long-term support—whether it’s product questions, servicing, or system upgrades.

 

🚚 Delivery & Shipping

21. Do you ship across the European Union?

Yes, we deliver to all EU member states. Shipping options and timelines may vary depending on the destination.

 

22. What are the delivery times?

Typical delivery time within the EU is 3–7 business days. For bulky items or remote locations, delivery may take slightly longer. You’ll receive tracking information once your order is dispatched.

 

23. How much does shipping cost?

Shipping costs depend on the weight, size of the items, and destination. You’ll see the exact delivery fee during checkout. Free or discounted shipping may be available for larger orders or promotional periods.

 

24. Do you offer express or scheduled delivery?

Yes, we offer express and scheduled delivery options in many regions. Please contact us before ordering if you require specific delivery dates or times.

 

25. How are large appliances like air conditioning units delivered?

Large units are shipped via freight carriers. You’ll be contacted before delivery to schedule a suitable time. Curbside delivery is standard—please notify us in advance if you need additional assistance (e.g., bringing items inside).

 

26. Can I pick up my order locally?

If you are located near our warehouse or partner locations, local pickup may be arranged by appointment. Contact us for more information.

 

27. What should I do if my order arrives damaged?

Please inspect the package upon delivery. If you notice damage, take photos and report it to us within **48 hours**. We’ll help resolve the issue quickly, whether that means a replacement, refund, or repair.

 

28. Are duties or customs fees applicable within the EU?

No. As we operate within the European Union, there are **no customs duties or import fees** for deliveries to EU member countries.

 

29. Can you deliver to islands or remote regions?

Yes, but please note that delivery to certain islands or remote areas may incur additional fees or take longer. Contact us in advance so we can arrange the best shipping solution.